There are five key identifiers that are used to track boxes. The key identifier is selected by the system administrator if a customer uses a custom box template, or the default key identifier is applied if the customer uses the Iron Mountain default box template.

Box Key Identifiers

*The default Key Identifier; applied if a customer does not use a custom template

Users are required to enter the key identifier during box creation. Key identifier display in the following locations:

• Box Details screen
• Item step of the retrieval order cart
• Details step of the retrieval order cart
• Order confirmation emails
• Order Info tab screen in the Track Orders selection

There are five key identifiers that are used to track files.  The key identifier is selected by the system administrator if a customer uses a custom file template, or the default Key Identifier (File Description 1) is applied if the customer uses the Iron Mountain default file template. 

File Key Identifiers

*The default Key Identifier; applied if a customer does not use a custom template

Users are required to enter the Key Identifier during file creation.  Key Identifier displays in the following locations:

• File Details screens
• Item step of the retrieval order cart
• Details step of the retrieval order cart
• Order confirmation emails
• Order Info tab screen in the Track Orders selection